FAQ

Here’s some answers to frequently asked questions about our services.

How long will it take to finish?

We endeavour to complete projects as quickly as possible, and with as little disruption to your life as possible. We will let you know how long we think a project will take, and will always give you a guaranteed completion date when we begin work.

Do we have a contract or terms and conditions?

Yes, in order to protect our interests, as well as those of our clients, we have developed some basic terms and conditions that detail what you can expect from our services. We do require a signed contract as well as a deposit of 50% of the quoted price via cash or e-transfer (to info@secondmilled.com) before we will start work on any commissioned pieces.

Do we deliver/pick-up?

Yes, we do! We have a truck and can pick-up or deliver your furniture within Essex County. Our home base is in Lakeshore, so we charge $0.50 per km (round trip) to help offset the cost of gas if you would like your piece picked up or delivered.

Do we do on-site furniture repair?

Yes, we do! We will come out to your home or business and take a look at your project for no charge. We will then discuss the repairs needed and cost with you so you can make an informed decision about proceeding with the work.

What products do we use?

We have a large stock of paints, stains, and sealers on hand, and have used literally hundreds of products over the years, so will work with you to determine the best products available to complete your project.

Do we charge HST?

At the present time, no. However, that may change in the future.

Do we have items available for sale?

Yes, we typically have a number of pieces available for sale. Please check out our Facebook page for our currently available items.

Have another question that isn’t covered here?

Please email us at info@secondmilled.com and we’ll get back to you as soon as possible.

Thanks!