FAQ

Here’s some answers to frequently asked questions about our services.

Do we deliver/pick-up?

Yes, we do! We have a truck and can pick-up or deliver your furniture within Essex County. Our home base is in Puce, so we may charge a small fee (typically $20) to help offset the cost of gas if you would like your piece picked up or delivered.

Do we do on-site furniture repair?

Yes, we do! We will come out to your home or business and take a look at your project for no charge. We will then discuss the repairs needed and cost with you so you can make an informed decision about proceeding with the work. If you decide to proceed, our minimum fee for on-site repair is $50.

How much will it cost to…?

Well, that depends. We price custom work based on a number of factors, including the amount of time required to complete the project, as well as the cost of supplies (paint, stain, sealant, stripper, sandpaper, wood, wood filler, cleaning solvents, brushes, etc.)

We will always give you a no-obligation quote to complete your project, and will let you know immediately if we run into anything unexpected that would impact the price (e.g. major repair work required). Our quotes do not include painting of the inside of cabinets or drawers or the cost of new hardware unless specifically requested.

How long will it take to finish?

We endeavour to complete projects as quickly as possible, and with as little disruption to your life as possible. We will let you know how long we think a project will take, and will always give you a guaranteed completion date when we begin work.

Do we have a contract or terms and conditions?

Yes, in order to protect our interests, as well as those of our clients, we have developed some basic terms and conditions that detail what you can expect from our services. We do require a signed contract as well as a deposit of 50% of the quoted price via cash or e-transfer (to info@secondmilled.com) at the start of all commissioned pieces.

What products do we use?

While we do stock (and sell) some chalk paint, we realize that not every project can be completed using only one line of products. We have a large stock of paints, stains, and sealers on hand, and have used literally hundreds of products over the years, so will work with you to determine the best products available to complete your project.

Do we charge HST?

At the present time, no. However, that may change in the future.

Do we have items available for sale?

Yes, we typically have a number of pieces available for sale. Please checkout our Facebook page for our currently available items.

 

Have another question that isn’t covered here?

Please email us at info@secondmilled.com and we’ll get back to you as soon as possible.

Thanks!